Cage Operations Supervisor

Supervises and coordinates the duties of team members engaged in handling cash in the cages and vaults. Ensures sufficient cash and cash equivalent in appropriate denominations is available for guests. Under the direction of the Cage Shift Manager evaluates, rewards, and disciplines team members. Resolves problems and issues as they arise.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Complies with and ensures that staff follow all governmental laws and regulations, casino and departmental polices and procedures, Title31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
Supervises cage and vault cashiers in their respective areas, to include coordinating and assigning work schedules; appraising performance; rewarding and disciplining team members; addressing complaints; solving problems; banking in/out process; ensuring cash, paperwork and cash equivalent are available for guests; timely cash drawer replenishment while ensuring all team members provide excellent Viejas Guest Service Standards.
Timely responds and resolves guest inquiries and disputes/issues regarding check cashing, cash advance transactions, Automated Teller Machines (ATM), Ticket Redemption Kiosk Machine while ensuring guest satisfaction. Contact checks cashing, cash advance, ATM, and Ticket Redemption Kiosk Machine vendors as needed
Trains cashiers on new procedures and provides retraining as needed. Communicates information from management to cage and vault team members.
Investigates variances valued at $50 or greater. Prepares paperwork and reports for discrepancies to the Cage Shift Manager in a timely manner.
Collects data and prepares solutions on disciplinary warnings and ensures accurate and timely communication to the Cage Shift Manager.
Manages the foreign currency rates and transactions posting procedures daily.
Performs credit functions by preparing applications for credit requests and manages the Marker process to ensure guest satisfaction.
Maintains and manages the functions of equipment, including coin/currency counters and Kiosk machines.
Monitors the status and cash inventory levels of the Ticket Redemption Kiosk Machines to ensure maximum performance and availability to casino guests, including pulling and replacing cassettes and coin hoppers
May perform the duties of Main Banker, Kiosk Vault Cashier, Fill Bank Cashier, or Cage Cashier in the absence of staff due to vacations, time-off, or leave of absences.
Maintains a working knowledge of all cage and vault processes, systems, and applications.
Ensures that all cashier work areas are kept clean, orderly, and safe at all time. Makes sure the cashiers have the supplies needed to perform their duties.
Practices Viejas Guest Service Standards while performing job duties and responsibilities.
Performs all related and compatible duties as assigned.
Position TypeFull-Time/Regular

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