Hotel Front Desk

Our premiere 4-Diamond Resort is filled with excitement as we continue to grow and cultivate our community into a brighter tomorrow! With the expansion of our Hotel and construction underway, we are on the horizon of becoming #1 in our market! We are looking for action oriented people who enjoy the hospitality industry and can make it a WOW experience for our guests! We believe in world-class service, One Guest At A Time, so we need world-class people who are professional, friendly and can deliver on our guest service promise with a smile!
If you value teamwork, detail-oriented, self-motivated and can promote an environment that will help us achieve our vision of being #1 in our market, become a part of the Viejas team!
Responsibilities for this role include:
Hotel Check-ins/Check-outs
Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
Offers guest other room options and/or up sells room when possible.
Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
Handles monies, receipts, guest accounts and other forms of credit.
Completes cashier's report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
Assists with Room Reservation
Assists with making room reservations.
Maintains an inventory of vacancies, reservations, and room assignments.
Identifies and explains room features to guests.
Concierge and Guest Service
Acts as concierge by supplying guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation.
Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
General Office and Special Projects
Makes other reservations such as restaurant, shows, etc.
Maintains and organizes work area, Lobby and Front Desk area.
Arranges transportation for guests/visitors.
Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
Attends staff meeting for update on ongoing hotel activities and promotions.
Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
Notifies Loss Prevention/Security of any guest reports of theft.
Ensures that a clean, safe, hazard-free work environment is maintained.
Performs all other duties.
Qualified candidates must have 1 to 2 years of related experience and/or training; guest servie experience preferred. Ability to type 35 words per minute; knowledge of microsoft office; ability to multi-task and work in a fast-paced environment. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
We take good care of our team members by offering great perks such as rewards and incentives for top-notch performance, career advancement, paid time off, 401k, and a variety of discounts!
Position TypePart-Time

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