Hotel Shift Manager

Staff Training and Development - Trains staff on job performance, department and hotel standard practices. Provides coaching, monitoring and disciplining of staff. Ensure that staff is completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards. Ensures that all staff is trained in all departmental procedures, rules, regulations and standards.
Guest Service - Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests are accomplished in a timely manner. Handles guests' complaints, and logs each occurrence as appropriate. Monitors phone lines, call volume and wait-times and adjust the front office staff accordingly. Promotes and maintains the highest level of guest service. Effectively maintains communications between sales and housekeeping teams. Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
General Office and Special Projects - Performs clerical duties such as credit card reversals, bank deposits, accounts receivable, and room listings. Monitors inventory to ensure staff has the tools to perform their jobs. Maintains required records, gathers statistics and prepares report as required. Provides assistance to other job classification as needed. Performs other duties as assigned.

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