Hotel Operations Supervisor
3.
3 Alpine, CA Alpine, CA Full-time Full-time $21.
50 an hour $21.
50 an hour GENERAL SUMMARY The Hotel Operations Supervisor is responsible for assisting the hotel team with the day-to-day front desk operations.
PAY RATE:
$21.
50 hr CORE SCOPE OF POSITION Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
Guides and directs hotel team members to ensure all service requirements are understood and met.
Schedule team members to ensure all areas and shifts are adequately covered.
Provides cross-training of team members for all shift-related duties and responsibilities.
Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par.
Evaluates and monitors team member performance on an ongoing basis.
Develops, evaluates and recommends team members for promotions.
Participates in the recruitment of all hotel positions, making hiring decisions.
Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed.
Establishes and maintains effective channels of communication with team members and guests.
Assists in managing hotel reservation/inventory system such as Global Distribution System as well as loading and maintaining rates and information in the designated system.
Monitors random calls coming to the enterprise to ensure goals and objectives are met, making sure guests receive the correct information, measuring the length of call and conversation.
Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures.
Performs other duties as assigned.
LEADERSHIP Is a role model of the Viejas's service culture.
Leads by example and creates strong morale and engagement in his/her team.
Communicates company and departmental goals and fosters open communication across the department.
Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
Manages conflict effectively; listens and assesses situations; takes action to resolve.
INTERACTION Interacts with internal and external guests with a positive attitude and professionalism at all times.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests.
SUPERVISION Provide direct supervision of team members in the assigned area of hotel operations.
EDUCATION/CERTIFICATION High school diploma or equivalent required.
EXPERIENCE Minimum 2 years of experience in hospitality.
1 year in supervisory role is a plus.
Job Type:
Full-time Pay:
$21.
50 per hour Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
Guides and directs hotel team members to ensure all service requirements are understood and met.
Schedule team members to ensure all areas and shifts are adequately covered.
Provides cross-training of team members for all shift-related duties and responsibilities.
Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par.
Evaluates and monitors team member performance on an ongoing basis.
Develops, evaluates and recommends team members for promotions.
Participates in the recruitment of all hotel positions, making hiring decisions.
Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed.
Establishes and maintains effective channels of communication with team members and guests.
Assists in managing hotel reservation/inventory system such as Global Distribution System as well as loading and maintaining rates and information in the designated system.
Monitors random calls coming to the enterprise to ensure goals and objectives are met, making sure guests receive the correct information, measuring the length of call and conversation.
Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures.
Performs other duties as assigned.
Is a role model of the Viejas's service culture.
Leads by example and creates strong morale and engagement in his/her team.
Communicates company and departmental goals and fosters open communication across the department.
Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
Manages conflict effectively; listens and assesses situations; takes action to resolve.
Interacts with internal and external guests with a positive attitude and professionalism at all times.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests.
Provide direct supervision of team members in the assigned area of hotel operations.
High school diploma or equivalent required.
Minimum 2 years of experience in hospitality.
1 year in supervisory role is a plus.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Alpine, CA Alpine, CA Full-time Full-time $21.
50 an hour $21.
50 an hour GENERAL SUMMARY The Hotel Operations Supervisor is responsible for assisting the hotel team with the day-to-day front desk operations.
PAY RATE:
$21.
50 hr CORE SCOPE OF POSITION Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
Guides and directs hotel team members to ensure all service requirements are understood and met.
Schedule team members to ensure all areas and shifts are adequately covered.
Provides cross-training of team members for all shift-related duties and responsibilities.
Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par.
Evaluates and monitors team member performance on an ongoing basis.
Develops, evaluates and recommends team members for promotions.
Participates in the recruitment of all hotel positions, making hiring decisions.
Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed.
Establishes and maintains effective channels of communication with team members and guests.
Assists in managing hotel reservation/inventory system such as Global Distribution System as well as loading and maintaining rates and information in the designated system.
Monitors random calls coming to the enterprise to ensure goals and objectives are met, making sure guests receive the correct information, measuring the length of call and conversation.
Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures.
Performs other duties as assigned.
LEADERSHIP Is a role model of the Viejas's service culture.
Leads by example and creates strong morale and engagement in his/her team.
Communicates company and departmental goals and fosters open communication across the department.
Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
Manages conflict effectively; listens and assesses situations; takes action to resolve.
INTERACTION Interacts with internal and external guests with a positive attitude and professionalism at all times.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests.
SUPERVISION Provide direct supervision of team members in the assigned area of hotel operations.
EDUCATION/CERTIFICATION High school diploma or equivalent required.
EXPERIENCE Minimum 2 years of experience in hospitality.
1 year in supervisory role is a plus.
Job Type:
Full-time Pay:
$21.
50 per hour Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
Guides and directs hotel team members to ensure all service requirements are understood and met.
Schedule team members to ensure all areas and shifts are adequately covered.
Provides cross-training of team members for all shift-related duties and responsibilities.
Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par.
Evaluates and monitors team member performance on an ongoing basis.
Develops, evaluates and recommends team members for promotions.
Participates in the recruitment of all hotel positions, making hiring decisions.
Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed.
Establishes and maintains effective channels of communication with team members and guests.
Assists in managing hotel reservation/inventory system such as Global Distribution System as well as loading and maintaining rates and information in the designated system.
Monitors random calls coming to the enterprise to ensure goals and objectives are met, making sure guests receive the correct information, measuring the length of call and conversation.
Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures.
Performs other duties as assigned.
Is a role model of the Viejas's service culture.
Leads by example and creates strong morale and engagement in his/her team.
Communicates company and departmental goals and fosters open communication across the department.
Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
Manages conflict effectively; listens and assesses situations; takes action to resolve.
Interacts with internal and external guests with a positive attitude and professionalism at all times.
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests.
Provide direct supervision of team members in the assigned area of hotel operations.
High school diploma or equivalent required.
Minimum 2 years of experience in hospitality.
1 year in supervisory role is a plus.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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